Course 14: Human Error Prevention (1 to 3 days, depending on needs)

In this course, the workers (hourly workers such as operators, technicians, lab personnel, etc.) learn the basics of what causes humans (them) to be more likely to make mistakes and what they can do to prevent errors. It also briefly reviews the role that management actions play in preventing human error. The student leaves with checklists and practice in identifying error-likely situations in the workplace. This course is best in 3-day format with JSA and STAR as modules comprising 1.5 of the 3 days. For the basics on human error prevention only, 1 to 1.5 days is sufficient.

This course is only offered as a private offering at a client’s site. Please contact PII for details about having our training provided at your site.

Human Error Prevention - for Workers Training Course 14 | Process Improvement Institute

Recommended prerequisites: None

Who should attend?

  • This course is for anyone involved in operations, maintenance, lab, utilities, and other support areas to a process, with direct hands-on responsibilities.
  • In addition, full-time safety practitioners, safety committee members, safety coordinators, safety specialists, human resources, safety managers, loss control managers, and operations managers can benefit from this course
  • This course can be tailored to management and engineering/technical personnel as well

There a maximum of 15 students per 1 to 3 day sessions.

Take Home:

  • Comprehensive course notebook containing: Checklists of Human Error causes
  • Certificate of Completion; 0.7 to 2.1 CEUs & 0.7 to 2.1 COCs

1 to 1.5 Days (unless coupled with JSA and STAR, as recommended)

  • Overview of Human Error and Human Error Causes
  • Categories of Human Error Causes
  • Review of each cause in each category
  • Examples from actual industry settings of good and bad designs/systems
  • Examples of how to identify and reduce the causes
  • Human Error Cause Prediction and Identification Methods
  • Workshops: Many hands-on workshops and exercises in determining and addressing the causes of human error (throughout the course)

NOTE: This course is BEST offered in a 3-day setting that combines Course 13: JSA and Course 15: STAR to give the workers several tools they can use immediately to prevent human error at their worksites.

Bill BridgesBill Bridges is a primary instructor for this course. He has done more than 100 JSAs and has trained hundreds of plant personnel in how to perform JSAs. To find out more about this course or to check into having this course taught at your site, contact Mr. Bridges at 1.865.675.3458 or by e-mail at

Revonda TewRevonda Tew is a primary instructor for this course. She has many years of PSM implementation experience, is a co-developer of this course, and has helped implement human error prevention systems at several plant sites. Feel free to contact Mrs. Tew at