Understanding the Interrelationships Between the PSM Elements For Effective Implementation | Process Improvement Institute By Mark Johnson|2018-03-29T07:05:41-07:00March 29th, 2018|0 Comments Share This Story, Choose Your Platform! FacebookXRedditLinkedInTumblrPinterestVkEmail About the Author: Mark Johnson Mark Johnson is the IT Manager and Webmaster for Process Improvement Institute.