Course 16: Behavior-Based Safety – (2 day Overview Course)

This course will provide insight into current knowledge of human error and how it can be reduced. The course focuses on human errors related to undesired behaviors (habits), what causes these, and how to effectively remedy these.

This course is only offered as a private offering at a client’s site. Please contact PII for details about having our training provided at your site.

Behavior-Based Safety Course 16 | Process Improvement Institute

This topic has been taught in various forms since it’s inception at Georgia Tech more than 30 years ago; you will receive the most up-to-date approaches in this course. You will learn in general what leads to negative behavior and how to prevent or correct these behaviors. You will learn specific approaches/tools you can put to use in your facilities for controlling behaviors/habits on a day-to-day basis. But to keep the topic of habits/behaviors in perspective, the course also includes a brief overview of all aspects of controlling human error, not just those related to behaviors or habits. NOTE: This course “contains” Course 15: STAR.

Recommended prerequisites: None

Who should attend?

  • This course is for anyone involved in operations, maintenance, lab, utilities, and other support areas to a process, with direct hands-on responsibilities.
  • In addition, full-time safety practitioners, safety committee members, safety coordinators, safety specialists, human resources, safety managers, loss control managers, and operations managers can benefit from this course.

There a maximum of 15 students per course.

Take Home:

  • Comprehensive course notebook containing
    • Checklists and worksheets for several human error analysis techniques
    • Industry examples
    • STAR forms and workshops
  • Certificate of Completion; 1.4 CEUs & 1.4 COCs

Timing – 8:00 a.m. to 5:00 p.m.; for 2 days

Introduction to Human Error

  • Learning objectives of course; Goals of human error prevention

Understanding Human Error:

  • Errors and their relationship to loss events
  • Which is most important: Management system deficiencies or personal behavior?
  • Types of human error
  • Modeling human behavior (an example of a simple model that works is used throughout the course)
  • Elements associated with understanding and controlling human error

Behavior Science and Improving Human Behavior: (70% of the class-time will be allocated to this topic in the public course; the time can be allocated differently in a private course)

  • What controls human behavior (T-H-O theory and analysis)
  • Identifying an inventory of key undesirable behaviors
  • Applying T-H-O to undesired behaviors to identify how to correct bad habits
  • Implementation strategies for controlling undesired behaviors
  • Case Studies
  • Workshops: STAR (Specific Task Action Reporting)

Common Human Error Prevention Techniques

  • Information Presentation Rules (procedures, trainers, communication, signs, etc.)
  • Process/Operation/Workplace Design Rules
  • Information Presentation Rules (procedures, trainers, communication, signs, etc.)
  • Process/Operation/Workplace Design Rules
  • Other General Rules
  • Selected Exercises
  • Overview of Techniques for Predicting and Analyzing Human Error

NOTE: This course is BEST offered in a 3-day setting that combines Course 13: JSA and Course 14: Human Error Prevention to give the workers several tools they can use immediately to prevent human error at their worksites.

Bill BridgesBill Bridges will be the instructor for this course. He has taught this course many times over the past 10 years. To find out more about this course or to check into having this course taught at your site, contact Mr. Bridges at 1.865.675.3458 or by e-mail at