Recommended prerequisites: None. However, this course is an excellent supplement to several other courses, particularly Course 4: Incident Investigation/RCA Leadership and Course 8: PHA Leadership and Course 7: MOC & PSSR. All the issues covered in these three courses depend heavily on understanding how and why humans make mistakes.
Human error is widely acknowledged as the major cause of quality, production, and safety risks in many industries. This course explains the underlying reasons why humans make mistakes and how you can prevent these mistakes. Although it is unlikely that human error will ever be completely prevented, there is growing recognition that many human performance problems stem from a failure within organizations to develop an effective policy for managing human reliability.
Human errors begin during the design stage, extending beyond process and workplace design, into construction and continuing into the design of management systems for operations and maintenance. Such systems include management and training policies and procedural development and standard operating procedure development. This course will provide insights into current knowledge of human error and how it can be reduced. The course will provide hands-on experience of practical error reduction techniques, using real-life case studies. You will also gain an understanding of the underlying causes of human error and how to reduce its occurrence by changing the culture of the organization and changing the design of the processes. Workshops are used throughout the course to illustrate concepts and to demonstrate human error analysis applications.
What You Will Learn:
- Why human error is a factor in all accidents
- Why humans make mistakes and proven error prevention techniques
- How to analyze and identify human errors and the conditions and situations that cause them
- How weak and deficient policies and procedures in areas of human resources, training, management, communication and workplace design can lead to human errors
- How to improve and optimize procedures, workplace design, process design, and more to improve human performance
- Comprehensive course notebook containing
- Checklists and worksheets for several human error analysis techniques
- Industry examples
- Certificate of Completion
- 1.3 CEUs & 1.3 COCs (2-day version) or 0.7 CEUs & 0.7 COCs (1-day version)
Typical Course Candidates:
- Managers – Operations, Safety, and Executive
- Production Supervisors
- Training Managers
- Engineers – Process, Safety, and Mechanical
- PSM Coordinators and Managers
- PHA (hazard review) Leaders and Incident Investigators
Day 1 (8:00 a.m. to 5:00 p.m.)
Introduction to Human Error
- Learning objectives and goals of human error prevention
- What is human error and human error analysis?
Understanding Human Error:
- Errors and their relationship to loss events
- Which is most important: Management system deficiencies or personal performance?
- Types of human error
- Workshop: Classifying Human Errors
- Modeling human behavior (an example of a simple model that works is used throughout the course)
- Elements associated with understanding and issues in controlling human behavior and error
- Workshop: Relating Human Error to Human Factor Influences
Common Human Error Prevention Techniques
- Information Presentation Rules (procedures, training, communication, signs, etc.)
- Process/Operation/Workplace Design Rules
- Other General Rules
Day 2 (8:00 a.m. to 3:30 p.m.)
Techniques for Predicting and Analyzing Human Error
- Checklist Analysis
- For situational related errors
- For management system related errors
- Workplace walk-through analysis
- Guideword-based analysis (HAZOP, Job Hazard Analysis, etc.)
- Quantitative Human Reliability Analysis
- Workshop: Deciding on Which Human Error Analysis Techniques to Use
- Workshop: Using Simple Technique for Predicting and Analyzing Human Errors
Industry and Governmental Resources for Controlling Human Errors
- Related codes, standards, and regulations
- Industry guidelines
Workshop: Planning Your Path Forward
Bill Bridges will be the instructor for this course. He has taught this course many times over the past 10 years. To find our more about this course or to check into having this course taught at your site; contact Mr. Bridges at 1.865.675.3458 or by e-mail at firstname.lastname@example.org.
This course can also be taught (either as-is or customized) at your site. Please contact PII for details about having our training provided at your site.
Pricing for Public Offerings (per student):
$795.00 USD (for 2-day version, in USA)
$1,495.00 USD (for 2-day version, in Dubai, UAE)