Incident Investigation/Root Cause Analysis (RCA) Overview Training | Course 4-O
This training course provides a general background in how incident investigations (II) and root cause analysis (RCA) are performed. It explains the importance of near miss reporting and investigation as a proactive tool to control risk before losses/harm occur. This course is for anyone who needs a general understanding of investigations, including reporting of near misses and how to interview.
This course is only offered as a private offering at a client’s site. Please contact PII for details about having our training provided at your site.
Recommended prerequisites: None
Typical Course Candidates
- Operations and Maintenance Staff, process reliability, and process quality control/assurance staff who may be team members
- Managers who must ensure active participation on investigation and RCA processes
You Will Learn:
- How to meet regulatory requirements for incident investigations
- How and why to report near misses
- How to help a team gather data, especially interviewing of peers
- Overview of cause determination methods and overview of effective root cause determination methods
- How to develop appropriate recommendations to address root causes
Take Home:
- Comprehensive course notebook containing Root Cause Chart™
- Certificate of Completion and 0.7 CEUs & 0.7 COCs
Day 1 (8:00 a.m. to 4:00 p.m.)
- Basics of incidents and investigations
- Workshop: Identifying near misses (near hits)
- Gathering data
- Gathering data from people
- Workshop: Identifying key data needs
- Analyzing data for ALL causal factors
- Determining ALL root causes of each causal factor
- Workshop: Identifying root causes using the “Root Cause Chart” technique
- Developing conclusions and recommendations