An update of the definitive paper on Near Miss Reporting can be downloaded for FREE:

http://www.process-improvement-institute.com/_downloads/Gains_from_Getting_Near_Misses_Reported_website.pdf

This was just updated last month and contains the latest data. It is an update of the papers produced in 1997 and 2008. There are many other great papers there as well. Visit: www.piii.com for a complete listing of our free papers, and to keep track of upcoming public courses visit:

http://www.process-improvement-institute.com/calendar/