For your immediate review, please download the latest free resource paper from PII, titled The Art of PHA Scribing: The Invisible Role, co-written by Matías A. Massello, PII Principal Engineer & Instructor, and William G. Bridges, PII President, and being presented at the 14th Global Congress on Process Safety in Orlando, Florida.

From the Abstract:

There is not much information on PHA Scribing because the definition seems to be self-explanatory and the skills required, obvious: Organized and good typing skills. But, how much of a difference can a bad/decent/excellent scribe have in the PHA overall? Is “As long as we don’t have to wait too much for him/her to record” enough? Should the scribe just “listen and record?” Is there anything the Scribe can do to improve the quality of the meetings? This paper is backed by more than a million hours of PHA scribing and tries to answer all these questions by going beyond the trivial set of skills needed. It describes key side-tasks the scribe can do to optimize the PHA team efforts, the skills required to do them, and the interaction with the PHA Leader.

For other valuable free resource papers available from Process Improvement Institute, please visit the Free Resources section of the PII website at